Answers to Frequently Asked Questions

Purchase, Return & Exchange Questions

Payment and Billing

We accept MasterCard, Visa, American Express and Discover credit cards, PayPal, debit cards, checks and certified money orders.

If we are unable to process your credit card, please check to ensure you entered the correct card number, expiration date and card security code, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

Sales Tax

We collect sales tax in Georgia, Massachusetts, and Nevada. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped. If you have questions about the tax rate on your invoice, please contact us.

Shipping and Handling

All orders are shipped from our facilities in Reno, Nevada via United Parcel Service (UPS) or United States Postal Service (USPS). If Standard Shipping is selected, your order may ship via UPS or USPS based on size and weight. Online tracking will be available once your order has shipped.

International Orders and Shipping

All orders paid with credit cards, debit cards, checks and certified money orders can be shipped to destinations in the following countries:

• Argentina
• Australia
• Austria
• Belgium
• Brazil
• Canada
• Denmark
• England
• Finland
• France
• Germany
• Greece
• Ireland, Republic of
• Israel
• Italy
• Japan
• Kenya
• Netherlands
• New Zealand
• Northern Ireland
• Norway
• Portugal
• Puerto Rico
• Scotland
• Singapore
• Slovenia
• Spain
• Sweden
• Switzerland
• United Kingdom
• United States
• Wales

The countries listed on our website are shipping destinations for which we will accept multiple forms of payment (MasterCard, Visa, American Express and Discover credit cards, debit cards, checks and certified money orders). Wolfgang's will ship to any destination worldwide for orders paid for with a check or certified money order. Personal checks and money orders must clear before your order can be processed. Due to our current system configuration, you must enter an address in the checkout process. Every field must be filled in to complete this process, so you may choose any country as the shipping destination. You will then have the opportunity to enter your correct address including country and postal code in the Special Instructions section on the Place Order page. This is the address that your order will ship to. We can accept checks denominated in U.S. dollars only, drawn on a U.S. bank and preprinted with a nine-digit bank routing number. If we do not receive your check or money order within 30 days, your order may be canceled. We do not ship or reserve items until checks/money orders have cleared. As many of our items are one of a kind, we cannot guarantee that your item will be in stock once your check/money order has cleared. If your item goes out of stock between the time you place your order and the time your payment has cleared, your payment will be refunded.

Check or money order can be selected as a form of payment in the checkout process on our website. To complete your check/certified money order purchase:

• 1. Make your check payable to "Wolfgang's".
• 2. Please include your order ID and email address on your check.
• 3. Please send your check to:

Wolfgang's Billing Department 7525 Colbert Dr ste 106 Reno, NV 89511 USA

See How long will it take for my order to arrive? below for information on each of these UPS services.

Store Credit

Store credit is automatically applied to orders before other forms of payment are used. Store credit issued can be used for the purchase of physical goods. All unused store credit will expire 1 year from the date of issue. Store Credit balance can be viewed in Your Account under Your Store Credit.

How do you calculate shipping and handling rates?

Shipping costs are calculated by our website checkout pages after you enter your Ship To address.

DOMESTIC GROUND SHIPPING (USPS/UPS)

• Clothing Orders: $4.95 (order contains only t-shirts, sweatshirts, excluding jackets)
• Mixed Orders: $6.95 (order contains a mix of products beyond clothing)
• Framed Products: $19.50 per framed item

DOMESTIC EXPEDITED SHIPPING

• All Orders: UPS Next Day Air Saver $60.00
• Framed products must be shipped via ground.

INTERNATIONAL ECONOMY SHIPPING

• All Orders: $35.00 International Economy
• Unfortunately, we cannot ship framed items outside the U.S.

INTERNATIONAL EXPEDITED SHIPPING

• All Orders: $35.00 US Postal Service Global Airmail (4-10 days, uninsured, no tracking)
• All Orders: $95.00 UPS Worldwide Expedited UPS Worldwide Expedited (3-5 days, insured, tracking)

How will you package my order?

We take great care to ensure that your order is carefully packaged so that it arrives in the same condition in which it left our facilities.

Posters: Packaged in protective wrapping and shipped rolled or flat dependent on size and final destination. Posters shipped in flats are wrapped in protective wrapping and surrounded by 2 inserts and placed inside standard cardboard envelope. Posters shipped rolled are rolled within protective wrapping and placed inside tube. Do not tear protective wrapping, as this could result in damaged contents. Wolfgang's is not responsible for and will not replace an item damaged during unpacking. Please use caution when opening your package.

Photography: Packaged in protective wrapping and surrounded by 2 inserts and placed inside standard cardboard envelope or box.

How long will it take for my order to arrive?

Orders shipped via Standard Shipping typically take 2 days to be processed and shipped (in-stock items only). Expedited orders placed before 12 p.m. PST (3 p.m. EST) will be processed that same day. Weekends and holidays are excluded from processing and shipping times.

All orders placed on this site are subject to product availability. Please allow 5-7 business days for orders containing photography to ship (these products are produced to order and require a high degree of printmaking skill and attention to detail). All other items are shipped within three business days of when your order is placed. We do not ship on Saturdays, Sundays or national holidays. All shipping delivery times are in addition to this order processing time.

If your order is going to be delayed due to out-of-stock items, weather conditions or any other factors, you will be notified by email within 48 hours of your order being placed. You will be given an approximate ship date at that time and will have the option of canceling your order, or retaining the order with its new ship date.

Depending on your location and the shipping service you selected, your order will take from one to ten business days to be delivered once it has shipped.

• UPS 2nd Day Air Guaranteed on-time delivery by the end of the second business day to every address throughout the United States and Puerto Rico.
• UPS Next Day Air Saver Guaranteed delivery by 4:30 p.m. the next business day to commercial destinations.
• UPS Worldwide Expedited Guaranteed door-to-door, customs cleared delivery to destination countries outside of the United States. Two business day delivery to Canada and four business day delivery to most other international destinations.
• USPS Global Air Mail Estimated delivery is seven to ten business days. Service is not guaranteed and tracking is not available. Note: Items exceeding 41" inches in both length and width cannot be shipped USPS.

Tracking Your Order

If you have placed an order with us, you can check the current status of your order from the My Account page. Once your order has shipped you can view tracking information under the My Account page and selecting Track This Order.

Damage or Loss

Please contact Customer Service to report either if damage or loss occurs. Please note that damage or loss claims will only be filed for domestic orders or international orders shipped via UPS Worldwide Expedited.

• Damage Claims - Wolfgang's will contact the shipping carrier and start a damage claim. Please keep the damaged item(s) as well as original packing materials. Damaged items will be reimbursed or replaced once the claim has been finalized (approximately 3 weeks).
• Loss Claims - Wolfgang's will contact the shipping carrier and start a package trace. A replacement order will not be shipped until the trace investigation has been finalized (approximately 3 weeks).

Returns and Exchanges

Wolfgang's has a ten-day return policy on all items (domestic U.S. orders only). These ten days begin when an order reaches its shipping destination. In addition, we guarantee your order against damage that may occur during the shipping process. If your package arrives damaged you should refuse delivery and contact us immediately so that we may begin a damage claim with the shipping carrier. You can get in touch with us by visiting the Contact Us page on this website or by calling us at (775) 386-6649.

To return or exchange an item, you must contact us within 10 days of receiving your shipment. We will give you an RA (Return Authorization) number. Please ensure that the assigned RA number is clearly marked on the outside of your shipping box. Please pack your return securely. We recommend you re-use the original packaging materials and that you insure the shipment for your protection. You are responsible for all return shipping costs. COD shipments will not be accepted. We are not responsible for lost or stolen packages and recommend using a courier that can track your package with a tracking number. Items returned for credit must be in the same condition as they were when shipped by Wolfgang's. Subsequent to inspection, a refund can take up to 30 days. Wolfgang's cannot process refunds after 60 days of your original order, so please send returns as soon as the RA number is provided. Fine Art Prints, Limited Editions and curated Poster and Ticket Sets may be subject to a 10% restocking fee if returned.

Exchanges are based on product availability. If your item is eligible for an exchange, the replacement item will be shipped after receipt and inspection of the returned item. Subsequent to inspection, a refund can take up to 30 days.

International Customers, Please Note: We do not accept returns on international orders. Also, International Customers are subject to their respective country's customs fees, including Country and/or Province taxes, duty fees based on the value of goods purchased, and Customs Brokerage Fees. Customs Fees assessed on purchased goods are based upon the laws of the respective country, and Wolfgang's has no control over these charges. It is your responsibility to comply with these laws and to pay these fees if they are billed to you by your country or by UPS.

We will not accept any returns, and we will not refund any lost, refused or abandoned orders outside of the United States. We will, however, file a claim with UPS and will refund applicable monies to you only when and if we receive payment from UPS.

$1 Charge on Your Credit Card

Don't worry, you have not been charged. When you use a credit card to make a purchase, we verify the card with an authorization to prevent fraud. You should see the amount disappear from your account shortly after your order ships.

Streaming and Membership Questions

I am a Wolfgang's Music member but Sonos won't let me add the Wolfgang's Music service to my Sonos system.

Adding the Wolfgang's Music service to your Sonos system should be easy. If you have a problem, check to make sure you are using the same email address that you used to purchase your Wolfgang's Music Membership. We hear frequently from members who purchased their membership with one email address, then try to add Wolfgang's Music to their Sonos system with a different email address - which definitely will not work.

What bitrate do you stream at?

Our audio streams are all 320K mp3, whether you are streaming from our website or via Sonos or our mobile apps.

I can't find the answer to my question in this page. What are my options?

If you still need help don't hesitate to Contact Us.

Poster Questions and Answers

Authenticity

Every item in Wolfgang’s is a documented original, unless otherwise noted. We have acquired each item from its original artist, the production company that staged the concert, the photographer that took the photograph or the performer that played the music. In some cases, we have purchased from the secondary market only after carefully verifying authenticity and condition. The vast majority of our collection comes from the archives of Bill Graham Presents, which was carefully managed by BGP from 1966 until our acquisition, and is now managed and preserved by Wolfgang’s. Upon request, we offer Certificates of Provenance signed by the archivist.

I have seen posters on your website offered for less. Why should I buy from you?

We own the copyright to posters in the BG (Bill Graham), BGP (Bill Graham Presents), F (Fillmore), BGSE (Bill Graham Special Events), FME (Fillmore East), FDN (Fillmore Denver), as well as many other individual posters not in these series. We know what is authentic and what is bootlegged or copied because we own the original negatives and/or printers' plates from which the original posters were printed. Our website presents and sells ONLY original, authentic posters and other concert art.

Outside of our own copyrighted art, we've assembled a superb collection of other original and historic posters from series and venues across the globe, being cared for in state-of-the-art facilities. The provenance of each acquisition is impeccable; the due diligence of each item's heritage – second to none.

We have observed copied, bootlegged and poor-condition concert art sold in many online stores or auctions. We strongly encourage those who wish to purchase concert art from the 1960's thru today to come to our site because we, and only we, can guarantee the authenticity and condition of items we sell to buyers, a guarantee which comes in most handy when a buyer subsequently wishes to sell their concert memorabilia.

Our archivists and customer service representatives are available to answer any questions before or after purchase and we offer a return policy if, for any reason, you are less than delighted with your purchase (domestic orders only).

Poster, Ticket and Handbill Printings and Variations

Most 2nd and 3rd printings pertain to posters from the BG (Bill Graham poster series of 1966-71) and the FD (Family Dog poster series of the same time period). Once promoters realized that psychedelic art "collectors" were tearing down the posters advertising their concerts, additional printings had to be run in order to market the shows. Later versions of the posters were sometimes printed for hippie poster shops or to satisfy the poster artist with a changing artistic vision. Most poster printings have very slight variations such as paper stock and size, small notation markings on the poster or different ink colors. Within individual printings, some nuances may occur during the course of a print run such as a change of paper stock or ink. These variations are indicated by the notations of A, B or C. Whenever these differences are significant we always present separate images of these printings on our website.

Is there a difference in quality between 1st and subsequent printings?

"Quality" is a subjective term. As noted in the previous paragraph, different poster printings may be on different paper stock, which one might consider a difference in "quality". You can be certain of one thing; all posters in Wolfgang’s, regardless of printing, are in near mint condition unless otherwise noted.

What is the difference between a proof and a poster?

A proof is a "test" of the final printing process by the printer to make certain that the four color image is rendering exactly as the artist intended. The final proofs we have available at Wolfgang’s are the final step in this process and rare in number. They usually have a color bar along one side of the paper's edge. This should be visible in the image detail for the item.

Will you give me a valuation of my poster collection?

We do not offer valuations for insurance or other purposes.

Condition of Product

All items in Wolfgang's are in new or near mint condition unless otherwise specified. If an item has any condition flaws, a customer service representative will be in touch to describe the condition before the order is shipped. Items being sold by third parties will have a condition listed. A small number of items that were part of Bill Graham's personal collection show some damage from the May 7, 1985 firebombing of his San Francisco office. The attack stemmed from Graham’s open and honest criticism of President Reagan’s visit to Bitburg Cemetery published in the San Francisco Chronicle. We have made every effort to show the extent of the damage on each product in the product detail screen image and will contact you by email or phone should remaining inventory not reflect that condition.

If for some reason the item you purchased does not meet your expectations, you may return it (domestic orders only). Please refer to our Returns and Exchanges policy.

Caring for your collection

• Poster Framing - To best protect your vintage rock poster, it is best to frame your poster with a UV glass or plexiglass protective covering to keep it from fading. It's also a good idea to keep it out of harsh or direct sunlight. Your framer should use only acid free archival products (paper, board or tape) to frame the piece.
• Poster Storage - Many poster experts recommend that only Mylar (or its equivalent) is "archive safe" for poster storage. Plastics, vinyl, and other storage materials slowly oxidize, releasing harmful acids, which slowly disintegrate paper. Mylar-D is a storage material specifically developed for the long-term storage of historically important documents. It is the same archival material in which the Declaration of Independence and the Magna Carta are stored and is used by leading museums worldwide. While other materials may not begin to noticeably damage your posters for 2, 3, or even 5 years, Mylar D is considered completely inert for up to 400 years. A simple internet search will garner many leads for acquiring Mylar sleeves.

Advanced Browsing Tips

Some of our visitors would like to narrow their searches down more finely than our on-site filters allow. If you are adventurous this can be done by modifying the page URL in your browser's address bar. This is most frequently requested in our Posters department, so we will give examples for that here.

Filters are simply URL extensions, and they can be used in combination. There are four filter types:

• fd (product type)
  • 1=posters
  • 2=serigraphs
  • 3=proofs
  • 17=handbills
  • 30=tickets
• fdec (decade)
  • 1950, 1960, 1970, etc
• fpr (price range)
  • 1=under $25
  • 2=$25-50
  • 3=$50-100
  • 4=$100-500
  • 5=$500-1,000
  • 6=over $1,000
• fet (event type)
  • ART (Art)
  • DAN (Dance)
  • FIL (Film)
  • MUS (Music)

To use a single filter, add the filter value preceded by a question mark to the Posters Department URL (https://www.wolfgangs.com/posters/). If you want to specify multiple values for a single filter, separate them by vertical bars "|". If you want to use multiple filters, separate them with an "&". For example:

1. Start with a browse to the posters department: https://www.wolfgangs.com/posters/
2. To get only Posters (no Handbills or Serigraphs or other product types): https://www.wolfgangs.com/posters/?fd=1
3. To get Posters AND Proofs: https://www.wolfgangs.com/posters/?fd=1|3
4. To get #3 but only between $500 and $1,000: https://www.wolfgangs.com/posters/?fd=1|3&fpr=5
5. To get #4 but only MUSIC Posters: https://www.wolfgangs.com/posters/?fd=1|3&fpr=5&fet=MUS
6. To get #5 but only from the 1970s: https://www.wolfgangs.com/posters/?fd=1|3&fpr=5&fet=MUS&fdec=1970

Photography Questions and Answers

All images on this site are copyrighted.

Photographic prints sold through Wolfgang’s are intended for private use only. Your purchase of photographic print(s) does not convey any rights with respect to the copyright of the image. Reproduction, publishing, posting, broadcasting, transmitting, or distribution of any purchased photographic print(s), in any commercial or editorial manner, is strictly prohibited.

What are the different categories of photographs that I see on your site?

Fine Art Prints are the highest quality photographic prints in Wolfgang’s. We present the work of many of the greatest concert photographers of our times - Baron Wolman, Michael Zagaris, Joseph Sia, Gene Anthony, Philip Melnick, John Maginnis, Bob Sheridan, and Jim Marshall. Also included is an exceptional collection of rock concert photography created by the staff photographers of Bill Graham Presents from the early 1970s to the early 2000s. Unless otherwise noted these are RC prints that we print to order, scanned from original negatives using industry-best professional scanners, and print to exacting standards on Epson Premium Luster Photo Paper using Canon PRO-4000 Large Format Inkjet Printers to produce vivid, lifelike images that rival those of traditional silver gelatin prints with a high D-Max for true photographic reproductions.

Vintage Prints are original prints from these same photographers, but typically printed and processed within one year of the original negative. Each of these prints is a slice-of-life view of the rock concert phenomenon. The subtle signs of aging in some of these prints only add to their veracity. The print varieties represent a range from the rarest-of-rare Dye Transfers, to Silver Gelatin, to RC prints. The slight yellowing of a Silver Gelatin print and almost imperceptible loss of true color in color prints are the gentle patina born of age that help make these in-concert shots, portraits, and backstage candids of early rockers and their milieu so outstanding.

Promo Prints were part of the press kits handed out to the media as advance advertising for concert tours and record releases. Some of these pictures may be familiar to aficionados who remember them from magazines or advertising appearing around the time of specific record releases. Many, however, are never-before-seen shots that will thrill the true fan. The Promo Prints in Wolfgang’s collection hail from the ‘60s through the new century and are truly exceptional portraits of contemporary performers and legends.

How long will it take for my print to arrive?

Our fine art prints are produced to order and require a high degree of printmaking skill and attention to detail. Please allow up to 12 business days to ship after your order is placed.

Vintage and Promo Prints are already in stock and should ship within three business days of when your order is placed. Please note that Fine Art Prints will be subject to a 10% restocking fee if returned.

Do you license images from Wolfgang’s for other uses?

We license the use of our Fine Art images to television, film, and other agencies for advertising or other purposes. Please contact our Licensing Department for more information about this opportunity.

If I’d like a photograph of an artist that I don’t see listed, is it possible you might have one that is not yet online?

The photographs available at this time are those that we consider to be the very best of the entire collection. Please let us know via the “Contact Us” page or by phone at 775-386-6649 if your favorite artist is not represented. We will consider all requests as we continue to add photographs to the website.

Are there other sizes available for Fine Art prints?

Our standard sizes are listed on our website for all Fine Art Prints. Should you wish to order a larger print size, simply contact us, and we will work with you to customize a print based on your needs.

How should I care for my photograph from Wolfgang’s?

To ensure the longevity of your photograph, it is best to frame your print with archival matting material and UV-filtering glass or Lucite. It is also a good idea to keep your print out of harsh or direct sunlight.

Clothing Questions and Answers

What is Vintage Clothing?

At Wolfgang's, Vintage Clothing is defined as a garment created for and made at the time of a particular event or performance.

Our Clothing is made from a vintage design and was produced subsequent to the original event or concert. Our Clothing is made using the finest jersey cotton giving you the softest, smoothest t-shirt around. The majority of our shirts are 100% cotton, with a few exceptions being a cotton-synthetic blend.

Do you have sizing charts for your clothing?

We have sizing charts for Clothing, but not for Vintage Clothing. Scroll down to see these sizing charts. Please be aware, that every fabric lot and dye can produce slightly different sizing results and that the sizing charts provided are general descriptions.

Why Don't You Post Vintage Clothing Measurements?

We do not give size dimensions specifically as each year and manufacturer brings style and sizing variations. Our Vintage Clothing was produced at the time of the event or concert with which it is associated. True to the era, Vintage clothing tends to be smaller in size (1 to 2 sizes smaller) than clothing produced today and may show the effect of 20 or more years of storage. All non-vintage clothing adhere to current USA standards of size.

How should I care for my t-shirt?

We recommend that you machine wash t-shirts in cold water and tumble dry on a low setting.

The following table outlines the measurements of our Non-Vintage Clothing.

WOMEN'S	M/OS	L	XL
Size	4-6	8-10	12-14
Chest	32-34	36-38	40-42
Pit-to-Pit	16	17	18
Neck-to-Hem	20	21	21.5

MEN'S	S	M	L	XL	XXL
Size	34-36	38-40	42-44	46-48	48-50
Pit-to-Pit	17	19	21	23	24
Neck-to-Hem	23 1/2	25	25 1/2	26	27 1/2

IMPRESARIO TRACK JACKETS	S	M	L	XL
Pit-to-Pit	20	22	23	25
Neck-to-Hem	24 1/2	25	25 1/2	26

IMPRESARIO WOMEN'S TUNICS	S	M	L
High Point Shoulder Point	25 3/8	26	26 5/8
Bust 1" Below Armhole	14 1/4	15 1/4	16 1/4

KID'S	2	4	6	8	10	12
Weight (lbs)	31-35	35-41	41-47	47-52	52-62	62-75
Height (in)	32-36	36-40	40-45	45-50	50-55	55-60
Chest (in)	21	22	23	26	27	28

For an accurate Chest measurement:

Measure under your arms around the fuller part of your chest.

Gift Certificate Questions

How do I purchase a Wolfgang’s Gift Certificate?

It couldn't be easier! Fill out the Gift Certificate form found at the link here.

When will my gift certificate reach the intended recipient?

If you send a gift certificate via email, it will be delivered within hours of your purchase. A paper gift certificate will arrive within three to seven days.

How do I redeem a Wolfgang’s Gift Certificate?

Your Account page has a link to Redeem Gift Certificates

• Enter your gift certificate code in the field provided and then click Redeem
• Once redeemed, your gift certificate will be stored in your account as store credit and the balance will be automatically applied to orders when you purchase merchandise.

Where can I use a Wolfgang’s Gift Certificate?

Once your gift certificate is redeemed as store credit, it will be automatically applied to any merchandise orders at www.wolfgangs.com.

How do I view remaining Gift Certificates balances?

Click the “Your Store Credit” link on Your Account page to view your Store Credit balance and your credit history.

Gift Certificate Terms and Conditions

• Gift certificates cannot be used to purchase other gift certificates.
• Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
• Any unused balance will be placed in your store credit balance and is not transferable.
• Gift certificates and their use on our site are subject to our general Terms of Use and Privacy Policy.
• We are not responsible for lost or stolen gift certificates.
• We will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is redeemed through any of the Wolfgang’s family of sites.
• Wolfgang’s and its affiliates make no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
• Wolfgang’s reserves the right to change these terms and conditions from time to time at its discretion.

Other Questions

Authenticity

Every item in Wolfgang’s is a documented original, unless otherwise noted. We have acquired each item from its original artist, the production company that staged the concert, the photographer that took the photograph or the performer that played the music. In some cases, we have purchased from the secondary market only after carefully verifying authenticity and condition. The vast majority of our collection comes from the archives of Bill Graham Presents, which was carefully managed by BGP from 1966 until our acquisition, and is now managed and preserved by Wolfgang’s. Upon request, we offer Certificates of Provenance signed by the archivist.

Condition of Product

All items in Wolfgang’s are in new or near mint condition unless otherwise specified. If an item has any condition flaws a customer service representative will be in touch to describe the condition before the order is shipped. Items being sold by third parties will have a condition listed. A small number of items that were part of Bill Graham's personal collection show some damage from the May 7, 1985 firebombing of his San Francisco office. The attack stemmed from Graham’s open and honest criticism of President Reagan’s visit to Bitburg Cemetery published in the San Francisco Chronicle. We have made every effort to show the extent of the damage on each product in the product detail screen image and will contact you by email or phone should remaining inventory not reflect that condition.

If for some reason the item you purchased does not meet your expectations, you may return it (domestic orders only). Please refer to our Returns and Exchanges policy.

Do you have a print catalog?

Our website is the only source available for shopping with us.

Do you have a store that I can visit?

Same as above -- our website is the only source available for shopping with us.

How can I pay for my purchase?

We accept MasterCard, Visa, American Express and Discover credit cards, debit cards, PayPal, checks and certified money orders.

Do you offer framing services?

No, we do not. There are a small number of rare pieces in our collection that are already framed. When available, these will be shipped in their original frames, and packaged appropriately.

Do you have items available that are not displayed on the website?

Every item currently available in our archives is displayed on the website.

Will you give me a valuation of my rock memorabilia or posters?

We do not offer valuations for insurance or other purposes.

How can I contact Wolfgang’s Customer Service?

The best way to reach us is through our Contact Us page. You can also send us email at custserv@wolfgangs.com, or you can call us at 775-386-6649.

For former Concert Vault Members

I was a Concert Vault Member. Should I be here?

On May 1, 2018 all active Concert Vault members were converted to Wolfgang's Music members, and we closed the Concert Vault site at concertvault.com. All services Concert Vault members received as part of their membership are available through Wolfgang's Music. In addition to those, Wolfgang's Music members also orders and can access their Playlists and Favorites throught the Wolfgang's Music app for iOS and Android devices.

Are my Playlists and Favorites from Concert Vault in my Wolfgang's Music account?

Yes, they were transferred over when we converted your Concert Vault membership to a Wolfgang's Music membership.

I listen to Concert Vault via Sonos. Will that still work?

Yes, but you will need to remove the Concert Vault music service from your Sonos system and then add the Wolfgang's Music service.

Will my new Wolfgang's Music membership renew as my Concert Vault membership did?

Yes. The price remains the same as it was for you on Concert Vault, and it will renew on your anniversary if you have not canceled its auto-renewal.